Terms of Use
These terms govern your use of the RespondZA website. Separate terms will apply to the RespondZA app and control-room products when they launch; nothing here grants access to them.
RespondZA is not an emergency service and does not guarantee a response. In an emergency always contact the SAPS (10111), your armed response provider, or emergency medical services. RespondZA notifies participating response organisations; acceptance of and response to any incident remains the sole responsibility of those organisations.
1. What this website is
This site describes a platform that is in development. It lets you join a waitlist or send a partner enquiry. Nothing on it is an offer of a live service, and nothing on it should be relied on for safety or emergency purposes.
2. No guarantee of response
RespondZA is a notification and coordination platform. It is not an armed response company, an ambulance service, a fire service, or an organ of state.
- Being alerted is not the same as accepting. Notifying a response organisation does not oblige it to respond.
- Whether any organisation responds, how quickly, and what it does on arrival is entirely that organisation's decision and responsibility.
- Delivery of an alert depends on things outside our control — mobile network coverage, device settings, battery, GPS accuracy, and the availability of third-party systems.
- You must never treat RespondZA as a substitute for calling emergency services.
3. Roadmap statements
Sections of this site describe features we intend to build. They are statements of intent, not commitments, and may change or be dropped. No feature should be treated as available until it is released and you have been told so directly.
4. Acceptable use
When using this site you agree not to:
- Submit false, misleading or impersonated details, or someone else's details without their permission.
- Submit another person's contact details on their behalf without their consent.
- Use automated tools to submit the forms, scrape the site, or probe it for vulnerabilities without our written permission.
- Interfere with the site's operation, or attempt to gain access to any system or data you are not authorised to access.
- Use the site or anything on it for an unlawful purpose.
We may block access or remove records where these terms are breached.
5. Waitlist and enquiries
Joining the waitlist creates no contract, no account and no entitlement to access. Pilot invitations are issued at our discretion, area by area. A partner enquiry is an invitation to talk; it is not an agreement, and pricing is only ever agreed in writing.
6. Intellectual property
The RespondZA name, logo, tagline, copy and design on this site belong to RespondZA. You may link to the site and quote short extracts with attribution. You may not copy the branding, or use it in a way that suggests a partnership or endorsement that does not exist.
7. Third-party links
Where we link to another website, we do not control it and are not responsible for its content or its privacy practices.
8. Limitation of liability
To the fullest extent permitted by South African law, including the Consumer Protection Act where it applies, RespondZA is not liable for any loss, damage, injury or expense — direct or indirect — arising from your use of this website, from reliance on anything stated on it, or from the act or omission of any response organisation. Nothing in these terms excludes liability that cannot lawfully be excluded.
The site is provided "as is". We do not warrant that it will be uninterrupted or error-free.
9. Privacy
Our handling of personal information is set out in the Privacy Policy, which forms part of these terms.
10. Changes
We may update these terms. The version published here, with the date above, is the one that applies. Continuing to use the site after a change means you accept the updated terms.
11. Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have exclusive jurisdiction.